Aurel Systems Inc. · Chemical Engineering Software & Services

FAQ - HASP Key Support Issues

Q
CADSIM Plus says Key serial No. xxxx not found, but the key is there and it is lit up. What's wrong?
A

For Windows Server 2003, 2008 (and newer) and Windows XP, Vista, Win7 (and newer):

Data Execution Prevention (DEP) may be turned on, on your computer or server, and it may be causing the key code to fail when it is looking for the key.

  • Try setting Computer > Properties > Advanced > Performance > Data Execution Prevention to "Windows Programs and Services Only" or disable DEP entirely (if possible - it is only enabled by default on Windows Server operating systems).

    or, if you wish to leave DEP enabled for most programs,

  • Add C:\Program Files\Aurel Systems\CADSIM Plus\BIN\CSPlus.exe (and/or CSPlusR.exe) to the DEP exception list.
Q

CADSIM Plus says that it cannot find the key and/or the key does not light up when plugged into my computer. What's wrong?

A

For network or stand-alone key users:

If a CADSIM Plus USB key does not light up when it is plugged into your computer, then it is likely that the HASP device drivers are not installed or not working properly. This will result in an error message when CADSIM Plus is started:

Key serial No. xxxx not found. Please check your ports for the correct key.

One of the reasons that this may happen is that you are installing a legacy version of the CADSIM Plus software and the HASP device drivers cannot work with your current version of Windows. Consequently, you may need to obtain newer (or legacy) versions of the HASP device drivers:

Newer versions of the HASP device drivers can be downloaded from Aladdin's current HL drivers webpage or by contacting Aurel Systems.
Legacy versions of the HASP device drivers can downloaded from Aladdin's legacy HASP4 drivers webpage or by contacting Aurel Systems.

Note: IT support personnel who are installing the HASP License Manager for network users, can find legacy HASP device drivers on the HASP License Manager CD, in the HASP Device Drivers\Win32\Legacy drivers folder.

Q

How do I manually install HASP device drivers for the USB and parallel port keys that come with CADSIM software products?

A

For network or stand-alone key users:

The Microsoft Windows version of the installer for HASP device drivers (that are installed automatically on the CADSIM workstation as part of the CADSIM Plus installation) is called HASPDINST.EXE (it was named HINSTALL.EXE on legacy versions of CADSIM Plus). HASP device drivers are required to allow CADSIM Plus to locate the key that authorizes CADSIM to run.

It is possible to install the device drivers manually. You may need to do this if you have installed CADSIM Plus on a computer running Windows 2000 or Windows XP, but your current user profile does not have administrative privileges.

Note: You must have administrative privileges to install HASP devices drivers, and HASP device drivers must be installed before CADSIM Plus (or the HASP License Manager for network installations) will run. That is the reason why the CADSIM Plus installer states that you require administrative privileges to install CADSIM Plus.

To install the HASP device driver, select Start > Run and then type HASPDINST /i (or HINSTALL /i on legacy versions of CADSIM Plus). Then click the OK button.

Note: HASPDINST.EXE is copied by default to the c:\Program Files\Aurel Systems\CADSIM Plus\BIN folder during CADSIM Plus installation. This folder has been added to the PATH for the current user on your computer when CADSIM Plus was installed. If you want to run HASPDINST.EXE from some other location, you may need to supply the entire PATH to HASPDINST.EXE, example: d:\tmp\HASPDINST.EXE

HASPDINST/? provides a detailed help screen. HASPDINST/info displays an information screen that confirms whether the device driver has been successfully installed. HASPDINST /r removes (uninstalls) the HASP device drivers.

Note: Device drivers for other operating systems can be found on the HASP License Manager CD that ships with network versions of the CADSIM Plus key. They are located in the HASP Device Drivers folder and are intended only for network installations of the HASP License Manager.

Q
CADSIM Plus takes a long time to start up or says that it cannot find my network key or the HASP License Manager. What's wrong?
A

For network key users:

CADSIM Plus searches your network to locate the HASP License Manager and the correct HASP key that will authorize the launch of your CADSIM Plus software. This search can take a long time, or even fail, if your computer is attached to a large network. You may see one of the following messages from CADSIM Plus if it fails to find the License Manager or a valid network key:

Key serial No. xxxx not found. Please contact your System Administrator for more information.
or...
HASP License Manager not found. Please contact your System Administrator for more information.

First, check with your IT support person to ensure that the key and HASP License Manager software have been installed and set up correctly and that there is no Windows firewall blocking access between the License Manager or CADSIM Plus and the key.

To speed up CADSIM Plus in locating the License Manager, place an edited copy of the NETHASP.INI file on each of the local CADSIM Plus client computers that will be accessing the network key. A good location for the NETHASP.INI file is the c:\Program Files\Aurel Systems\CADSIM Plus\Bin folder.

Notes:

The NETHASP.INI must be customized with the address of the server that is hosting the HASP License Manager and key. A number of examples of NETHASP.INI files can be found on the HASP License Manager CD, in the NetHASP Example INI Files folder.

Remember that you must update the NETHASP.INI file on each CADSIM Plus workstation, if the HASP License Manager and key are moved to another server.

Old copies of NETHASP.INI file may remain after CADSIM Plus had been removed from a workstation. If CADSIM Plus is installed at a later date, the NETHASP.INI may still point to an old server location, causing CADSIM Plus to fail at startup.

Q

Where can I find more information about network installations of CADSIM Plus keys?

A

For network key setup:

Please see the following documents on your HASP License Manager CD:

README.TXT (located in the root of the CD)

HASP HL Guide 1.30.pdf (also located in the root of the CD)

Q
How do I setup a network version of the CADSIM Plus key?
A
  1. Install the HASP License Manager software on your server. The software is located in the HASP License Managers folder on the HASP License Manager CD. Choose a version that is appropriate for your server's operating system.
  2. Note that in a peer-to-peer or workgroup Windows network, any PC can host the HASP License Manager software and key.
  3. Install the HASP Device Driver. This allows the HASP License Manager to talk to the HASP key. Note that this step may be handled by the License Manager installer (Win32). HASP device drivers are located in the HASP Device Drivers folder on the HASP License Manager CD. Note that you should install the driver before you plug in the USB versions of the HASP network key.
  4. Connect the HASP network key and verify that the License Manager and key are working (the USB key should light up). Note that the HASP network key can also be used as a stand-alone key on any CADSIM Plus workstation.
  5. Test to see that the CADSIM Plus software successfully locates HASP License Manager and runs on the client computer(s). If it does not, or if it takes a long time to start up, you may need to add a customized copy of the NETHASP.INI file to each client computer. Note that the addition of the NETHASP.INI file may speed up the startup process because CADSIM Plus will not have to search your entire network for the License Manager.
  6. Windows Firewall can block the HASP License Manager. You may have to add the HASP License Manager software to any firewall exception lists on your server.

 

Site Last Updated: 24-May-13 | Copyright © 1997 - 2014 Aurel Systems Inc. All rights reserved.